Privacy Policy

1.1 Introduction 

  • 1.1.1 Privacy: We believe that protecting your personal information is fundamental to providing a premium shopping experience. We collect data transparently to smoothen out your checkout process, personalize your beauty journey, and ensure your orders arrive securely. Your data is handled with the highest level of care and strictly under the guardrails detailed below.
  • 1.1.2 Scope of Policy: This Privacy Policy governs data collection across our entire ecosystem. This includes our e-commerce website, mobile-optimized browsing platforms, digital communication channels, and physical client touchpoints such as our hair salon. By interacting with our services, you consent to the practices outlined in this document.

1.2 Data Collection: What We Collect & Why

  • 1.2.1 Device Information (Automatic Collection): When you visit our platform, we automatically collect specific technical data using standard cookies, log files, and pixels. This includes your anonymized IP address, device type, browser features, and general time zone. We use this operational data to maintain site stability and optimize multi-currency and regional storefront displays.
  • 1.2.2 Order Information (User-Provided): During guest checkout or account creation, you explicitly provide personal information necessary to execute transactions. This includes your legal name, billing address, exact delivery address, active email address, and functional telephone numbers. Without this user-provided information, order dispatch is impossible.

1.3 How We Use Your Information

  • 1.3.1 Order Fulfillment & Operations: We utilize your data to verify financial payments, generate invoices, coordinate real-time tracking numbers, and manage international or local shipping handovers.
  • 1.3.2 Customer Support & Salon Bookings: Your contact numbers and email addresses allow our support team to respond efficiently to your product questions, resolve delivery inquiries, and organize salon bookings.
  • 1.3.3 Personalized Marketing: If you explicitly opt in to our community newsletter, we will send you early access to flash sales, hair care guides, and premium product drops. We maintain a zero-spam policy; you can easily cancel or update your subscription at any time using the one-click unsubscribe link at the bottom of any marketing email.

1.4 Third-Party Data Sharing & Protection

  • 1.4.1 Logistics & Delivery Partners: We securely pass your shipping address, name, and telephone numbers to our designated, verified courier networks (such as GIG Logistics, DHL Express, Bolt, Yango, or our trusted local dispatch riders). These parties are strictly bound to use this information solely for delivery execution.
  • 1.4.2 Payment Gateways: All financial transactions are directly routed through secure, reputable payment processors. We do not store, process, or view raw credit card numbers, mobile money pins, or banking details on our internal company servers.
  • 1.4.3 Data Security: We treat your information with the highest regard. We strictly promise that we do not sell, trade, rent, or lease your private data to third-party advertising brokers, lists, or external companies for their independent marketing purposes.

1.5 Cookies & Tracking Technologies

  • 1.5.1 Essential Cookies: These are functional data files required for fundamental website performance. They are used to securely remember items in your shopping cart as you navigate across different pages or to preserve your preferred regional display currency (GHS, NGN, USD, EUR, or GBP) across a single transaction session.
  • 1.5.2 Analytics & Optimization: We deploy basic analytics tools to understand how our community interacts with our website categories. This aggregated, non-identifiable data shows us which hair collections or perfumes are trending, helping us improve our website architecture and customer experience.

1.6 Regional Compliance & User Rights

  • 1.6.1 Our data management systems adhere strictly to the foundational frameworks established by regional laws, including Ghana’s Data Protection Act and Nigeria’s Data Protection Act (NDPA), alongside international privacy conventions like the GDPR to safeguard our global customer base.
  • 1.6.2 Your Rights (Access & Deletion): You hold total ownership of your personal data. You have the right to request a digital copy of the information we maintain about you, update incorrect or outdated profile details, or request the total deletion of your customer account. To exercise these rights, please submit a written request to our official customer support email.

1.7 Data Retention & Security Updates

  • 1.7.1 Retention Timelines: We maintain your historical order details in our archives only for as long as legally necessary to satisfy essential accounting, financial audit, tax reporting, and cross-border regulatory requirements.
  • 1.7.2 Security Safeguards: We protect your data using standard Secure Socket Layer (SSL) encryption, firewalls, and strict access controls on our database management tools. While no internet-based transmission is completely foolproof, we actively update our security measures to prevent unauthorized data breaches or disclosures.

1.8 Contact Information

Questions, inquiries, or official notices regarding these policies should be directed to our customer experience team at:

  • Email: Support@twinklesbeauty.co
  • Service Locations:
    • Ghana: Twinkles Beauty, Oyarifa, Accra Ghana.
    • Nigeria: Magodo Lagos.

Customer Support Line: +233207494282